Solid Foundations

Understand negotiation behaviour, psychological barriers, power dynamics, and levels of influence.

Trusted Facilitation

Learn techniques for fair and inclusive conversations, cooperative behaviour, and online facilitation.

Process design

Master core techniques, foster systems thinking, and build consensus effectively.

About the Course

Become a master in stakeholder participation with our comprehensive course. Learn essential skills and techniques to navigate complexity, uncertainty, and diverse values to get to better decisions. Discover the power of Systems Thinking and gain practical insights to drive meaningful change in any context. Take the first step towards becoming an expert in stakeholder participation today!

What people are saying

Here is just a little taster of what some of our past participants have been saying:

”
"A really insightful course. The course content was great and very clear. I am glad it was emphasised that the tools and skills take practice, as it does feel like a whole new way of thinking! I know it will be incredibly useful in the work I do. Thanks to Diana and her team!"
Rebecca R.

Learner 2025

"I have just finished DM's best practice course - it was incredible. Highly recommend the course or anything with DM if you work in complex environmental projects."
Senior Environmental Officer

Learner 2025

”
An informative, inspiring course that I would recommend to anyone that works on impact projects - whoever your stakeholders are."
Interdisciplinary Researcher

Learner 2025

About Diana 

Join Diana, an expert in stakeholder participation, and Creator and Director of Dialogue Matters, on a transformative learning journey. Learn from her 25+ years of experience in the sector and insights to excel in working with  stakeholders effectively to drive impactful change. "I am excited to share my knowledge and help you unlock the secrets to successful decision making through stakeholder participation."

Curriculum

7 Chapters · 36 Lessons

  1. 1

    Getting Started

    1. (Included in full purchase)

      Tips for success

    2. (Included in full purchase)

      A tour of the platform

    3. (Included in full purchase)

      Workbook Downloads - Best Practice Stakeholder Engagement

  2. 2

    Session 1: Solid Foundations

    1. (Included in full purchase)

      Psychological Barriers to Change

    2. (Included in full purchase)

      Understanding Individual's Responses to Change

    3. (Included in full purchase)

      Understanding Group Responses to Change

    4. (Included in full purchase)

      Negotiating Outcomes

    5. (Included in full purchase)

      Key Concepts

    6. (Included in full purchase)

      Understanding Power

    7. (Included in full purchase)

      Power

  3. 3

    Session 2: Trusted Facilitation

    1. (Included in full purchase)

      Working Well Together

    2. (Included in full purchase)

      Skills Learning

    3. (Included in full purchase)

      Recording Skills

    4. (Included in full purchase)

      Being Neutral

    5. (Included in full purchase)

      Communication

    6. (Included in full purchase)

      Questioning & Reframing

    7. (Included in full purchase)

      Parallel Thinking

    8. (Included in full purchase)

      Encouraging Cooperative Behaviour

    9. (Included in full purchase)

      Online Facilitation Skills

  4. 4

    Session 3: Facilitation Techniques

    1. (Included in full purchase)

      Wise Use of Techniques

    2. (Included in full purchase)

      Start-up Techniques

    3. (Included in full purchase)

      Broadening Out

    4. (Included in full purchase)

      Idea Generation

    5. (Included in full purchase)

      Narrowing Down

    6. (Included in full purchase)

      Planning Action & Momentum

  5. 5

    Session 4: Understanding the Situation

    1. (Included in full purchase)

      Is Stakeholder Participation Needed for Wise Decisions?

    2. (Included in full purchase)

      Understanding the Situation

    3. (Included in full purchase)

      Who Are The Stakeholders?

  6. 6

    Session 5: Process Design and Architecture

    1. (Included in full purchase)

      Introduction to Design & Principles

    2. (Included in full purchase)

      Design in Three Parts

    3. (Included in full purchase)

      Pulling it all Together

  7. 7

    Session 6: Workshop and Session Design

    1. (Included in full purchase)

      Roles in a Process

    2. (Included in full purchase)

      Event Design

    3. (Included in full purchase)

      Be Realistic About Time

    4. (Included in full purchase)

      Refine the Design

    5. (Included in full purchase)

      Consolidation

Ready to Master Process Design?

Enrol now to unlock the full potential of stakeholder participation and drive positive change with confidence.

£989.00

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